Help & Guides

Answers for the questions families ask most.

Learn how structured communication, requests, schedules, records, and workspaces operate inside Zuko.

Getting Started

Getting started with ZukoLearn what Zuko is designed for and how to begin using your co-parenting workspace.Creating a parent connectionUnderstand how parent connections support shared co-parenting workspaces.Troubleshooting account setupFind practical steps for account creation, email verification, and temporary sign-up limits.Accepting a co-parent invitationUnderstand why shared workflows wait until a co-parent invitation is accepted.Managing child profilesKeep family activity connected to the right child and workspace.Working offline in ZukoUnderstand what you can review without a connection and when you need to reconnect.

Communication

Structured messaging explainedLearn why structured communication is different from casual messaging.Understanding AI-assisted messagingLearn how AI supports clearer communication without replacing your decisions.

Requests & Decisions

How requests workUse structured requests to reduce ambiguity around decisions.

Schedules

Using shared schedulesLearn how calendar tools help keep events, parenting time, and responsibilities visible.Using parenting time schedules and logsLearn the difference between planning parenting time and recording what happened.

Documents & Records

Uploading documentsLearn how documents support organized co-parenting records.Understanding Zuko recordsLearn how messages, requests, documents, reports, and activity history stay connected.Creating reports and exportsUnderstand how structured records can be reviewed in a report or export.Using accountability recordsOrganize relevant events and supporting information for your own reference.

Expenses

Tracking expensesLearn how expense records can support clearer financial coordination.

Privacy & Security

Privacy and workspace accessLearn who can see information inside a Zuko workspace.Using app lock and biometric unlockAdd an extra layer of protection when returning to Zuko on your device.

Subscriptions

Understanding plans and feature accessLearn how Zuko plan access and premium features work.Managing your subscriptionUnderstand where to manage a mobile or portal subscription and how plan access changes.How to request a refundFind the correct refund path for a Zuko web, Apple App Store, or Google Play purchase.

Trust & Safety

Reporting and blocking messagesLearn how to report a concerning message or control direct messaging in Zuko.

Account & Privacy

Closing your Zuko accountUnderstand the account-closure request, cancellation window, and what may remain in shared workspaces.Resetting your passwordUse the password-reset flow in the Zuko app if you cannot sign in.

Quick answers

Questions parents ask before using Zuko.

These answers explain how Zuko differs from ordinary messaging, scheduling, and recordkeeping tools.

Using Zuko

Is Zuko a replacement for texting?

Zuko is intended to replace unstructured co-parenting communication where accountability matters. It keeps conversations, requests, schedules, documents, and records organized in one workspace.

Can both parents use the same case workspace?

Yes. Zuko is designed around shared workspaces, parent connections, child profiles, and controlled access.

What if the other parent does not join?

A parent can still use Zuko to organize their own records and documentation. Shared workflows become more powerful when both parents participate.

Records and accountability

Can messages be deleted?

Zuko is designed around record preservation and accountable communication. Message deletion does not work like ordinary casual chat.

Can I link documents to records?

Yes. Documents can be linked to relevant records such as requests, expenses, parenting time activity, accountability items, and other supporting contexts.

Can Zuko help with review-ready records?

Zuko is built around structured history, timestamps, reports, and export-ready records. It is not a substitute for legal advice.

Access, plans, and reliability

What is included in the free plan?

The free plan includes essential structured communication and schedule visibility. Standard expands requests, expense workflows, parenting time records, documents, child profiles, and AI-assisted messaging. Premium adds accountability, supporting evidence, reports, and exports.

Does Zuko work offline?

Previously synchronized information can be available for review offline. Actions that submit, change, or generate information require an internet connection.

Can subscription access change automatically?

Yes. Feature access is server-driven, so the app can update available features when a subscription or entitlement changes.

How do I report or block a message?

Open the message in Zuko to use the available reporting or blocking controls. Blocking stops direct messaging; use emergency services if there is immediate danger.

How do I close my account?

You can request account closure from the app. Zuko shows the confirmation steps and any applicable cancellation window before the request is final.

Still have questions?

Most families should find what they need in a few minutes.

Zuko is designed to be simple, structured, and easy to navigate. If you still cannot find what you need, reach out and we will point you in the right direction.